Last modified: March 19, 2019
This policy outlines the information we collect, process, and use; information you may provide to the website, products, or services provided by Proofzero Labs Inc (DBA: Proof0 or Proofzero); and outlines the choices made available to you regarding the ways in which we use your personal information.
COLLECTION AND USE OF INFORMATION
Proof0 collects the following information from you:
- Contact information such as name, email address, and phone number
- Billing information such as credit card number, account information, and billing addresses
- Unique identifiers such as usernames, device IDs, IP addresses, account numbers, and password
- Information about your business, or the business you represent, such as business name, business size, and server details
- Demographic information such as general location and postal code
Proof0 uses this information to:
- Complete and process any order of our products or services
- Send you confirmation and account information
- Assess the requirements of your business and determine products or services relevant to your needs
- Send you requested product or service information
- Send you product updates, service requests, and feature releases
- Send you newsletters or marketing communications
- Gather feedback on our products, website, and services
- Respond to your questions or concerns
- Protect Proof0’s products and services against fraud and abuse
- Improve the quality of our services
THIRD-PARTY PERSONAL INFORMATION COLLECTION
Proof0 User Data Supplementation:
Proof0 obtains information about your company from third-party sources, such as Salesforce, in order to enrich the data we already have about you. This enables us to provide a better experience to our customers.
Examples of the data that can be obtained through these services—or purchased through third parties, your business, or the business you represent—may include:
- Email addresses
- Job titles or department titles
- Telephone and fax numbers
- Business name
- Business postal address
- Business website URL and supporting URLs
- The date an email message was sent or received
- Alternative email addresses, names, and job titles of email recipients and senders
COMMUNICATIONS FROM THE PROOF0 WEBSITE
Proof0 uses third parties such as an email service provider (Intercom and SendGrid) to send out emails on our behalf, and a cloud hosting provider (Amazon Web Services) to host our products and services. When you sign up for our products and/or services, we will share your personal information (only as necessary) so that these third party providers can offer their services.
Newsletters & Service Updates:
Proof0 will send our newsletter, requested materials, and updates to you via email. If you wish to unsubscribe or halt delivery of these email messages, you may follow the unsubscribe link in each email that you are sent.
On rare occasions, we may need to send you notices of services outages or upgrade events that may impact the service of your Proof0 account. Since emails of this nature are non-promotional in nature, there is no way to unsubscribe other than deactivating your Proof0 account.
Proof0reserves the right to disclose your personal information as required or mandated by law and when we believe such disclosure protects our rights, your safety, the safety of others, and/or when we are required to respond to a government or legal request served against our business or website.
If Proof0 is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website. This type of notice will outline any change in ownership and/or how your personal information is being used, as well as any choices you may make regarding your personal information.
REQUESTS AND ACCESS TO PERSONAL INFORMATION
By request, Proof0 will disclose to you whether we hold any of your personal information within our systems within a timely manner. If your personal information changes, or you wish for us to deactivate your service, you may contact our customer support team who can help you to update, change, deactivate, or delete your account or information using the details below.
Proof0 will retain your information for as long as your account remains in an active state or as needed to provide you or your business our products or services. Beyond this, Proof0 will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
PUBLIC SUPPORT FORUMS / DISCUSSION GROUPS
Proof0 maintains a public discussion forum for active and prospective customers that wish to freely communicate with other Proof0 users. Any information published in these forums and discussion groups may be read, collected, and used by others who have access to the same platform.
If you wish to have data removed from either the public support forum or discussion groups maintained by Proof0, you may request this via the support team using the details below.
The security of your personal information is incredibly important to us. When you log into our service or use a form within our website to enter sensitive information (such as an email address or name), we encrypt the transmission of this sensitive information using secure socket layer technology (SSL).
To further commit to this, Proof0 follows generally accepted standards put in place to protect the information submitted to us both in transit and at rest.
However it’s important to keep in mind that no method of transmission over the internet, or method of electronic storage, is 100% secure.
If you have any questions about security related to our website, products, or services, you can contact us at [email protected]
We use a default configuration for logging of web request events that includes information such as IP address, user agent, browser type, and resolution alongside timestamps for requests and events that interact with our web servers.
These log events are automatically combined with additional information we have on file related to our user base as this allows us to improve our services, deliver better customer website experiences, and to protect our products and services against fraud and abuse.
DISCLOSURES FOR THE PROOF0 SERVICE
Customer Service Usage:
Proof0 collects information under the direction of its customers and therefore has no direct relationship with the individuals whose personal data it processes on behalf of its customers
Data Collection Choices:
If you are a customer of an organization that utilizes Proof0 and would no longer wish to be contacted by the organization for any reason, please contact the organization you interact with directly.
Access to Data Controlled by Our Customers:
Proof0 acknowledges that you have the right to access your personal information and as such, an individual that wishes to seek access, delete, amend or correct this data should contact the Proof0 customer they interact with directly.
Proof0 will retain data we process on behalf of our customers for as long as we are contractually obligated to. Proof0 will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Support, security and general requests: [email protected]